Terms of service

LORVEN — TERMS OF SERVICE

Last updated: October 8, 2026

These Terms of Service govern your use of the Lorven website and your purchase of products from Lorven, operated by Loome Creative Studio, Malaysia.

By using our website or placing an order, you agree to these Terms.

1. Eligibility

You must be 16 years of age or older to purchase from Lorven.

If you are under the age of legal majority in your jurisdiction, you must have the consent and involvement of a parent or legal guardian where required.

2. Products

We make reasonable efforts to ensure that product descriptions, images, pricing, sizing information, and other information displayed on our website are accurate.

However, minor differences in appearance, color, or presentation may occur depending on your device or display.

3. Pricing and Availability

Prices and product availability may change at any time.

We reserve the right to correct errors in pricing, product information, or availability.

If an error affects an order that has already been placed, we may contact you regarding the issue and may cancel the affected order where appropriate.

4. Orders

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to refuse or cancel an order where appropriate, including in situations involving:

Suspected fraudulent activity
Payment problems
Incorrect pricing or product information
Inventory or fulfillment issues
Incorrect customer information
Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.

5. Pre-Orders

Some products may be offered as pre-orders.

By purchasing a pre-order product, you acknowledge that the product will not ship immediately and that you must wait until the applicable pre-order period has ended before fulfillment begins.

Estimated delivery times are provided for guidance and may vary.

Customers may request cancellation of a pre-order subject to the applicable order and fulfillment circumstances.

6. Payments

You agree to provide accurate and complete payment and billing information when placing an order.

Orders may not be fulfilled until payment has been successfully authorized or received.

7. Intellectual Property

All content appearing on the Lorven website, including but not limited to:

Logos
Brand names
Product designs
Graphics
Photographs
Videos
Written content
Website designs
Other original materials

is owned by or used by Lorven/Loome Creative Studio and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially use Lorven's content or designs without prior written permission.

8. Website Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

We reserve the right to restrict or terminate access where necessary to protect our website, customers, or business.

9. Third-Party Services

Our store may rely on third-party services to provide payment processing, analytics, shipping, website functionality, and other services.

Those services may have their own terms and privacy policies.

10. Limitation of Liability

To the extent permitted by applicable law, Lorven and Loome Creative Studio will not be responsible for losses arising from circumstances outside our reasonable control, including shipping delays, customs delays, carrier issues, incorrect customer-provided information, or other unforeseen events.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable law.

11. Governing Law

These Terms are governed by the applicable laws of Malaysia.

Any legal matters relating to these Terms or your use of the Lorven website will be subject to the applicable jurisdiction in Malaysia, to the extent permitted by law.