Shipping policy

LORVEN — SHIPPING POLICY

Last updated: October 8, 2026

Lorven ships internationally to destinations where delivery is available.

1. Pre-Orders

For products sold through a pre-order, your order will not be shipped immediately.

Customers must wait until the pre-order period has ended before fulfillment begins.

After the pre-order closes, please allow approximately 2–3 weeks for delivery, depending on your location and shipping circumstances.

Delivery estimates are not guaranteed and may vary.

2. Shipping Availability

We ship to countries where our available fulfillment and delivery services can deliver.

Certain locations may be unavailable due to shipping restrictions, carrier limitations, customs requirements, or other circumstances outside our control.

3. Free Shipping

Free shipping is available on selected products or offers only.

The applicable shipping option will be displayed during checkout.

4. Tracking

Orders will receive a tracking number when tracking is available.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the customer's responsibility.

Lorven is not responsible for customs fees or taxes charged by the destination country.

If customs holds a package and requires payment before releasing it, the customer is responsible for paying the required charges.

6. Incorrect or Invalid Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address provided is incorrect, incomplete, invalid, or otherwise unsuitable, the customer may be required to provide a new verified delivery address.

Once a suitable address has been provided, Lorven will handle the available next steps for the shipment.

7. PO Boxes

Lorven does not ship to PO Box addresses.

Customers must provide a valid physical delivery address.

8. Package Marked as Delivered

If your tracking information shows that a package has been delivered but you have not received it, contact us and provide the relevant information and proof.

We may investigate the shipment and, where appropriate, provide a replacement on a case-by-case basis.