Privacy policy

LORVEN — PRIVACY POLICY

Last updated: October 8, 2026

At Lorven, operated by Loome Creative Studio, we respect your privacy and are committed to protecting the information you provide when using our website and purchasing our products.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information necessary to process and fulfill your order, including:

Name
Email address
Billing address
Shipping address
Phone number
Order and purchase information
Information you provide when contacting us

Payment information may be processed securely by our payment providers. Lorven does not sell your personal information.

2. How We Use Your Information

We may use your information to:

Process and fulfill orders
Deliver your purchases
Provide order and shipping updates
Respond to customer-service requests
Handle exchanges, replacements, or other order-related issues
Maintain and improve our website and services
Detect and prevent fraudulent or unauthorized activity

3. Marketing Communications

We may send promotional emails, announcements, or other marketing communications only when you have opted in to receive them.

You can unsubscribe from marketing communications at any time.

4. Analytics

We use Shopify Analytics to understand how visitors use our website and to improve the shopping experience.

5. Sharing Your Information

We may share necessary information with service providers involved in operating our store, processing payments, fulfilling orders, delivering products, or providing essential website services.

We do not sell your personal information.

6. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.