Refund policy

LORVEN — RETURN & REFUND POLICY

Last updated: October 8, 2026

At Lorven, we want you to receive your order in the condition you expect. Because our products may be produced specifically for an order, we have specific rules regarding returns, exchanges, and replacements.

1. Change of Mind

We do not accept returns or refunds simply because you changed your mind, ordered the wrong product, or no longer want the item.

Please carefully review your product, size, and order details before completing your purchase.

2. Exchanges

Exchanges may be available on a case-by-case basis.

Please contact us as soon as possible if you believe an exchange may be necessary.

An exchange is not guaranteed and may depend on the circumstances, product availability, and condition of the item.

3. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Significantly different from what you ordered

you may be eligible for a replacement.

You must contact us within 3 days of receiving your package.

4. Proof Required

To assess a damaged, defective, or incorrect order, we require appropriate photographic or video evidence.

This may include:

  • Photos of the product
  • Photos of the packaging
  • Photos showing the issue clearly
  • Video evidence where appropriate

We may request additional information if necessary.

5. Return Shipping

If a return is required for an approved exchange or replacement, return-shipping arrangements will be determined on a case-by-case basis.

6. Sale and Discounted Products

Sale and discounted products are not eligible for refunds or returns.

Other remedies may be considered where the product is defective, damaged, or incorrectly fulfilled.

7. Refunds

Lorven does not generally provide refunds for change-of-mind purchases.

Where a refund is approved, it will normally be issued to the original payment method used for the purchase.

8. Contact Us

If you have an issue with your order, contact us within the applicable timeframe and provide your order number along with the required evidence.